Privacy & Cookie Policy
Privacy Commitment
We are committed to safeguarding your personal data and respecting your privacy. This Privacy & Cookie Policy explains how we collect, use, store, and protect the information you provide to us, in compliance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).
Use of Personal Information
We may process the personal information we collect from you for the following purposes:
- Content Delivery – To present website content in the most effective manner for your device and preferences.
- Order Processing – To manage orders, process payments and refunds, and arrange delivery of products.
- Customer Communication – To contact you regarding your orders, enquiries, or account.
- Account Management – To update, maintain, and secure your account information.
- Record Keeping – To keep accurate records of correspondence and contact details.
- Service Improvement – To conduct statistical analysis, surveys, or research to enhance our website and services.
- Fraud Prevention and Security – To detect, investigate, and prevent fraudulent activity or misuse of our website, and to enable authorised third-party service providers to perform technical, logistical, or operational tasks on our behalf.
- Marketing Communications – To inform you about products, services, or promotional offers that may interest you, in accordance with your preferences and UK legal requirements.
Lawful Bases for Processing
Under UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following lawful bases:
- Performance of a Contract – Where processing is necessary to fulfil an order, deliver goods, or provide a service you have requested.
- Consent – Where you have given us clear permission to process your data for a specific purpose (e.g., email marketing). You can withdraw your consent at any time.
- Legal Obligation – Where processing is necessary for compliance with a legal requirement.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations.
Third-Party Services
We may engage trusted third-party service providers to perform functions on our behalf (such as payment processing, delivery, and website hosting). These parties are contractually obligated to keep your information secure and use it only for the purposes we specify.
Cookie Policy
What Are Cookies?
Cookies are small text files placed on your device when you visit our website. They help us provide you with a better browsing experience and allow certain website functions to work properly.
Types of Cookies We Use
- Strictly Necessary Cookies – Essential for website operation (e.g., enabling shopping cart functions).
- Performance Cookies – Collect anonymous information about how visitors use our site to help us improve it.
- Functionality Cookies – Remember your preferences and personalise your experience.
Managing Cookies
When you visit our site, you will be asked to consent to non-essential cookies in line with PECR requirements. You can manage your cookie preferences at any time by adjusting your browser settings or using our cookie consent tool. Please note that disabling certain cookies may affect site functionality.
Changes to This Policy
We may update this Privacy & Cookie Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with the revised date.
